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Privacy Policy
This Privacy Policy explains how Tax Appeal HQ, LLC ("Tax Appeal HQ," "we," "us," or "our") collects, uses, shares, and protects information when you visit taxappealhq.com (the "Site"), use our savings-estimate tool, or engage us to handle a property tax appeal (together, the "Services").
By using the Site or the Services, you agree to the practices described here. If you do not agree, please do not use the Site or the Services.
1. Information We Collect
We collect information in three ways: information you give us, information we collect automatically, and information we obtain from public records.
1.1 Information you give us
- Contact details — your name, email address, and phone number.
- Property details — the property address, parcel ID, county, owner-of-record name, tax year, and related details.
- Ownership details — whether the property is owned individually or by a trust, LLC, or other entity; the entity name and your relationship to it.
- Signed authorizations — the electronically signed Service Agreement and Letter of Authorization, including signature, date, and audit-trail information from our e-signature provider.
- Communications — messages, emails, uploaded documents or evidence, and anything else you send us.
1.2 Information we collect automatically
- Device and usage information — your IP address, browser type, operating system, pages you view, links you click, and visit timestamps.
- Cookies and similar technologies — see Section 5.
- Marketing attribution — campaign tags (such as UTM parameters) that tell us how you arrived at the Site.
1.3 Information from public records
To evaluate and pursue an appeal, we look up publicly available property data — including assessment notices, assessed and fair market values, parcel records, and sales history — from county tax assessor offices and other public sources.
2. How We Use Your Information
We use the information we collect to:
- Provide the savings estimate and evaluate your case.
- File and represent your appeal before the county Board of Assessors and Board of Equalization.
- Contact you with confirmations, status updates, appeal deadlines, and communications about your account.
- Handle billing if we win your appeal and a fee becomes due.
- Maintain, secure, and improve the Site and Services.
- Comply with our legal obligations and protect rights.
3. How We Share Your Information
We do not sell your personal information. We share information only as follows:
- With the county to pursue your appeal — including your signed Letter of Authorization, the appeal filing, and supporting evidence.
- With service providers who help us operate, including: e-signature (SignatureAPI), CRM and communications (GoHighLevel), hosting and infrastructure (Cloudflare), and email delivery. These providers receive only what is needed to perform their function.
- For legal reasons — if required by law, court order, or to protect the rights and safety of any person.
- In a business transfer — if Tax Appeal HQ is involved in a merger, acquisition, or sale of assets. We will require the recipient to honor this policy or give you notice.
- With your consent — for example, if you ask us to refer you to a partner attorney for a Superior Court appeal.
4. We Do Not Sell Your Personal Information
We do not sell your personal information in exchange for money, and we do not share it for cross-context behavioral advertising. If this ever changes, we will update this Policy first.
5. Cookies and Analytics
We use cookies and similar technologies to make the Site work, remember your preferences, keep you signed in, and understand how the Site is used. You can control cookies through your browser settings, though some parts of the Site may not work properly without them.
6. How Long We Keep Your Information
We keep your information for as long as needed to provide the Services and meet our legal, tax, and recordkeeping obligations. Appeal records, signed authorizations, and related billing records are generally kept for several years after an appeal concludes. When information is no longer needed, we delete or de-identify it.
7. How We Keep Your Information Safe
We use reasonable administrative, technical, and organizational safeguards — including encryption in transit and access controls. No method is perfectly secure. You are responsible for keeping your account credentials confidential. If you believe your account has been compromised, contact us right away.
8. Children's Privacy
The Site and Services are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us.
9. Your Choices and Rights
Regardless of where you live, you may:
- Access or update the information in your account, or request a copy of personal information we hold about you.
- Correct inaccurate information.
- Delete your account and personal information (subject to information we must keep by law or for legitimate records).
- Opt out of marketing by unsubscribing from emails or replying STOP to text messages.
To make a request, contact us at [email protected]. We may verify your identity before acting.
10. Third-Party Links
The Site may link to third-party sites we do not control. This Privacy Policy does not apply to those third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, for material changes, provide a more prominent notice. Continued use of the Site after an update means you accept the revised Policy.
12. Contact Us
Tax Appeal HQ, LLC
Milton, Georgia
Email: [email protected]